Refund Policy

Last updated: October 20, 2026

1. What you're buying

On Tarot Cruz you buy credits, which give you access to digital content: tarot readings, dream interpretation, Life Line and other readings. Each service shows how many credits it costs before you use it.

2. Right of withdrawal (14 days)

Under Portuguese law (Decree-Law No. 24/2014), you have 14 days after purchase to withdraw, without having to give a reason.

• Credits you haven't used yet: are refunded in full within that period.
• Credits you've already used: when you request a reading, you ask for the service to start immediately. At the time of purchase we ask for your express consent to this and your acknowledgment that, once you receive the reading, you lose the right of withdrawal for the credits spent. Those credits are non-refundable.

3. Technical problems

If a reading fails, is incomplete or doesn't arrive because of a problem on our end, the credit is returned to your account automatically or on request. If the problem happens again, we refund the corresponding amount.

4. How to request a refund

Write to suporte@tarotcruz.com with your account email and the date of purchase. We reply within 2 business days. The refund is made using the same payment method used for the purchase, within 14 days at most after the request is accepted.

Purchases made in the Google Play app: you can also request a refund directly from Google, under Google Play's rules. If the refund is granted, any credits from that purchase you haven't used yet may be removed from your account.

5. Excluded situations

• Disagreeing with the content of a reading you've already received — tarot is guidance, not a guarantee of results.
• Credits used after the 14-day period.
• Accounts suspended for abusive use, under the Terms and Conditions.

6. Complaints

You can file a complaint in the Livro de Reclamações Eletrónico (Portugal's official online complaints book) or turn to an Alternative Dispute Resolution body for consumer disputes, listed on the Portal do Consumidor (Portugal's official consumer portal).